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Installation & Service Process
Order Confirmation: Confirmation of charger model, power conditions, and site requirements.
Local Installation Arrangement: Please arrange a certified local electrician. We provide manuals and diagrams.
Remote Technical Support: Real-time assistance via phone or video during setup.
Device Commissioning: Support with testing and platform integration.
Ongoing After-Sales: Long-term technical support to guarantee a worry-free experience.
Frequently Asked Questions
What charging standards does this station support?
Our DC fast chargers support multiple global standards, including CCS1, CCS2, CHAdeMO, GB/T, and NACS (Tesla).
Can the output power be customized?
Yes, we offer a wide range of power configurations from 40KW up to 360KW to meet different commercial and public charging needs.
Is the charging station waterproof for outdoor use?
Absolutely. The station is designed with IP54 protection, making it suitable for outdoor installation and capable of withstanding various weather conditions.
Does it support mobile app payments?
Yes, the charger supports OCPP 1.6J, allowing integration with various mobile apps, QR code payments, and RFID card authentication.
What is the warranty period for the charger?
We provide a 2-year warranty on our charging stations along with long-term remote technical support.
How long is the charging cable?
The standard cable length is 5 meters, but we offer customization for different lengths (3m, 7m, etc.) based on your requirements.
Quantum Charge
