1. How do I properly connect the charging gun?
Ensure the charging gun is fully inserted into the vehicle port. You should hear a distinct "click" sound, which indicates the electronic lock has engaged correctly.
2. What should I check if charging fails to start?
Verify that the gun head and vehicle port are clean, dry, and free of foreign objects. Ensure the vehicle has completed operator authentication if required by your specific card or app.
3. Which start modes are supported by this charger?
The system supports multiple activation methods including Credit Card payment, Mobile Remote Operation via app, and RFID authentication for secure access.
4. What does a "Communication Timeout" error mean?
This usually indicates a handshake failure between the vehicle's BMS (Battery Management System) and the charging pile. Check for protocol compatibility or re-plug the cable to reset the connection.
5. What safety protections are built into the system?
The charger includes automatic insulation test failure detection, electronic lock protection, and safety triggers that will stop charging immediately if an abnormality is detected.
6. Can one pile charge multiple vehicles?
Yes, our hardware is designed with multiple charging interfaces, allowing for "one pile with multiple charges" functionality to maximize efficiency in public use areas.
Quantum Charge
