Frequently Asked Questions
Which charging standards are your devices compatible with?
Our systems are compatible with CCS1, CCS2, GB/T, and CHAdeMO, supporting the majority of mainstream electric vehicles worldwide.
How does the system respond to power outages?
The system is equipped with energy storage and diesel backup capabilities. It automatically switches power sources during outages to ensure continuous, uninterrupted operation.
Is the equipment suitable for extreme environments?
Yes, our devices offer up to IP65 protection levels and are tested to operate efficiently in temperatures ranging from -20°C to 55°C, including high humidity and dusty conditions.
Can the system be monitored remotely?
Absolutely. With our cloud-based platform support, users can access real-time monitoring, remote diagnostics, and instant status alerts from anywhere.
What is the expected service life of the storage system?
The overall system lifespan is approximately 8–10 years. The storage batteries support over 3,000 cycles, ensuring long maintenance intervals and durability.
Do these units require additional grid infrastructure?
While high-power cases might need grid expansion, our energy storage units are designed to operate independently, significantly reducing reliance on local grid capacity.