❓ Frequently Asked Questions
What should I do if charging fails to start?
Ensure the charging gun is fully inserted until you hear a "click." Check for foreign objects in the port and verify that the vehicle's BMS has completed authentication. Check the pile screen for error messages like "Communication timeout" or "Insulation fault."
Is this charging pile suitable for outdoor installation?
Yes, this unit has an IP54 rating, providing protection against dust and water splashes, making it suitable for both indoor and outdoor public or private use.
What type of installation is required for this model?
This model supports flexible installation options, including floor-mounted (column) or wall-mounted setups depending on your site requirements.
What is the warranty period for the charging equipment?
The product comes with a comprehensive 24-month warranty covering manufacturing defects and reliable technical support.
Does the charger display real-time charging information?
Yes, the integrated display provides real-time data including charge voltage, current, total quantity charged, and diagnostic fault codes for easy monitoring.
What are the working temperature limits for the device?
The device is designed to operate reliably in environments ranging from -25℃ to +45℃, with a natural air-cooling system for thermal management.