Established as a leader in green energy solutions, we integrate the production of new energy charging piles and electric vehicle charging station infrastructure. Our mission is to create the safest and most efficient new energy vehicle charging networks, specializing in technical services, manufacturing, and distribution of power control equipment.
Frequently Asked Questions
1. What should I do if charging fails to start?
Check physical connections to ensure the gun is fully inserted (hear the "click"). Ensure the port is clean and dry. Verify if communication between the vehicle's BMS and the pile is established.
2. What is the protection rating of this charger?
The charger is rated IP54, providing significant protection against dust and water splashes, making it suitable for both indoor and outdoor public use.
3. How can I troubleshoot a communication timeout?
Re-plug the charging gun and check the pile screen for error codes. Ensure the vehicle has completed necessary operator authentication if required.
4. What are the installation options available?
This model supports flexible installation methods, including floor-mounted (column) or wall-mounted options depending on your site requirements.
5. Does the charger display real-time data?
Yes, the display functions include real-time charging voltage, current, total charging quantity, and specific fault codes for maintenance.
6. What is the working temperature range?
The equipment is designed to operate efficiently in environments ranging from -25℃ to +45℃ with natural air cooling.