Frequently Asked Questions
Q1. Are you a factory or trading company?
We are a professional manufacturer of new and sustainable energy applications. We are also a high-tech enterprise specializing in the R&D, production, design, and construction of EV charging stations, with over 8 years of professional industry experience.
Q2. What is the warranty policy?
The warranty period is 24 months. During this time, we provide technical support and replace defective parts free of charge. The customer is responsible for the shipping cost.
Q3. Which electric vehicle brands are compatible?
Our charging stations are compatible with all mainstream electric vehicles and follow international standards for CCS1, CCS2, GBT, and CHADEMO.
Q4. Is the charging station easy to install?
Yes, our charging stations feature a modular design for fast and convenient installation. They provide voice, text, and icon operation prompts for ease of use.
Q5. How do you ensure product quality?
We use high-quality materials and implement rigorous design, testing, and verification procedures to ensure high reliability and long-term performance.
Q6. Can you provide customized solutions?
As a specialized manufacturer, our goal is to provide customers with personalized and professional charging station services and one-stop energy solutions.
Quantum Charge
