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Frequently Asked Questions
What types of EV chargers do you provide?
We offer a wide range of charging solutions, including AC Wallbox/Portable chargers (3.5kw-44kw), integrated floor-mounted DC Fast Charging stations (30kw-480kw), and mobile chargers with energy storage batteries (3.5kwh-161kwh), along with solar system products.
Can you provide customized designs and branding?
Yes, we support OEM/ODM services. We can customize the product design and place your logo on the products according to your requirements.
What are the available trade terms and payment methods?
We support various trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. For payments, we accept T/T, PayPal, Credit Cards, Western Union, and Bank Transfers.
How are the products delivered?
We choose the most efficient shipment method based on the situation, including air freight, sea shipping, or courier services like DHL, TNT, UPS, and FEDEX.
What is your warranty policy?
We provide a two-year warranty for the hardware, covering transportation costs for replacements in case of failure. Our software includes a lifetime warranty with remote technical video support.
Do the products meet local regulatory standards?
Yes, our products have passed relevant certifications recognized globally. We provide standardized product information and packaging to ensure full compliance with local customs clearance requirements.