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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer specializing in EV charging solutions. You are welcome to visit our production facilities at any time.
What types of EV chargers do you provide?
We offer a wide range of products including AC wallboxes (3.5kw-44kw), integrated floor-mounted DC fast charging stations (30kw-480kw), and mobile chargers with energy storage batteries (3.5kwh-161kwh).
Do you support OEM/ODM services?
Yes, we can customize designs and place your professional logo on the products to meet your specific branding requirements.
What is your warranty policy?
We provide a two-year warranty for the hardware and a lifetime warranty for the software. Our technical team offers remote video guidance for any maintenance needs.
How are the products shipped?
We offer multiple shipping methods including air freight, sea shipping, and international couriers (DHL, TNT, UPS, FEDEX). We choose the most efficient method based on your location and urgency.
Do your products meet international standards?
Yes, all products have passed relevant certifications recognized globally. We provide standardized documentation to ensure smooth customs clearance in your local region.