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Frequently Asked Questions
What types of EV chargers and energy products do you provide?
We offer a comprehensive range of products including Wallbox and Portable AC EV chargers (3.5kw-44kw), integrated floor-mounted fast DC charging stations (30kw-480kw), mobile chargers with energy storage batteries (3.5kwh-161kwh), and solar system solutions.
Do your products support customization and OEM branding?
Yes, we can accommodate custom designs and apply your specific company logo to the products to meet your branding requirements.
What is the warranty and technical support policy?
We provide a two-year warranty for the entire machine, covering hardware replacement costs in case of failure. Our software includes a lifetime warranty, and our technical team provides remote video guidance for ongoing support.
What payment and trade terms are accepted?
We accept various trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. Payment methods supported include T/T, PayPal, Credit Card, Western Union, and Bank Transfer.
Do the products comply with international standards?
Absolutely. Our products have passed relevant certifications recognized globally. We provide standardized documentation and packaging to ensure full compliance with local customs clearance requirements worldwide.
How are the goods delivered?
Goods can be shipped via air, sea, or land through major carriers like DHL, TNT, UPS, and FEDEX. We select the most efficient shipment method based on the specific order and destination.
Quantum Charge
