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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer. You are welcome to visit our production facilities at any time.
What types of EV charging solutions do you provide?
We offer a wide range of products including wallbox/portable AC chargers (3.5kw-44kw), floor-mounted fast DC charging stations (30kw-480kw), and mobile chargers with energy storage (3.5kwh-161kwh), along with solar system products.
Can you provide customized designs and branding?
Yes, we support OEM/ODM services and can incorporate your specific design requirements and logo onto the products.
What are your standard trade and payment terms?
We accept various trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. For payments, we accept PayPal, T/T, Credit Cards, and Western Union.
What is your warranty policy for these systems?
We provide a 24-month warranty for the entire machine. We cover hardware replacement costs during this period. Additionally, our software includes a lifetime warranty with remote technical support.
Do your products meet international compliance standards?
Yes, our products have passed relevant certifications recognized globally. We provide standardized packaging and documentation to ensure smooth local customs clearance.
Quantum Charge
