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Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a manufacturer, and you are welcome to visit our production facilities at any time.
What types of products do you offer?
We provide a wide range of charging solutions, including Wallbox/Portable AC EV chargers (3.5kw-44kw), floor-mounted fast DC charging stations (30kw-480kw), mobile chargers with integrated energy storage (3.5kwh-161kwh), and complete solar system products.
Can you support customized designs and branding?
Yes, we provide customization services to accommodate your specific designs and can apply your logo to the products.
What are the available trade terms and shipping methods?
We support various trade terms including EXW, CFR, CIF, DAP, DDU, and DDP. Shipping can be arranged via air, sea, or land through carriers like DHL, TNT, UPS, and FEDEX based on the actual requirements.
What is the warranty policy for your products?
We offer a two-year warranty for the entire machine. In case of failure, we cover the transportation costs for hardware replacements. Our software includes a lifetime warranty with remote technical video support.
Do your products meet international clearance standards?
Yes, our products are sold globally and have passed relevant certifications recognized by local governments. We ensure all packaging and product information comply with international customs requirements.
Quantum Charge
